In short: upload only photos you have the right to use, don't use FestiveLooks to make harmful or misleading images, and keep in mind that AI results are not always perfect. Credits pay for portraits; plans renew until you cancel, and refunds follow our Refund Policy.
1. Using FestiveLooks
FestiveLooks turns photos you upload into holiday portraits using AI. You need an account to make portraits, and you must be at least 13 years old (and old enough to agree to a purchase where you live, or have a parent or guardian do so). Keep your sign-in details safe; you are responsible for what happens in your account.
2. Your photos
- Upload only photos you own or have permission to use. If other people appear in them, make sure they agree; for children, you should be their parent or guardian.
- You keep the rights you have in your photos. You allow us to process them only to make, store and show your portraits, as described in our Privacy Policy.
- Uploads and results pass an automated safety check. Some photos or results may be refused; refused generations do not use your credits.
3. Acceptable use
FestiveLooks is for holiday portraits of yourself and of people and pets you have permission to photograph. You may not upload photos, or try to create images, that contain or promote:
- 1 路 Sexual or NSFW content, including nudity or sexually suggestive images.
- 2 路 Violence or gore, including graphic injury, weapons used against people or self-harm.
- 3 路 Hate speech or discrimination against people based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or similar characteristics.
- 4 路 Any unsafe content involving children. Child sexual abuse material (CSAM) and any sexualized depiction of minors are strictly forbidden and are reported to the authorities.
- 5 路 Deepfakes or impersonation: images meant to deceive, harass or impersonate someone, including using a photo of another person without their consent or depicting public figures in a misleading way.
- 6 路 Copyright or trademark infringement: photos you don't have the right to use, or attempts to reproduce protected characters, logos or brands.
Also do not use the service for anything illegal, try to get around our safety checks, overload the service or access other people's accounts.
How we keep the service safe. Every uploaded photo passes an automated safety check before anything is generated, and photos that fail are refused. You cannot type your own prompts: every portrait uses one of our predefined holiday looks. Reports from users are reviewed by our team.
What happens when the rules are broken. Depending on how serious it is, we may remove the content, refuse further generations, cancel or freeze credits, and suspend or close the account. Illegal content, including any CSAM, is reported to the relevant authorities.
Reporting. If you see content made with FestiveLooks that breaks these rules, or a photo of you was used without your consent, email support@festivelooks.com with "Report" in the subject and include a link to, or a description of, the content. We aim to reply within 2 business days; when a report is confirmed we remove the content and act on the account. More detail is in our Acceptable Use Policy.
4. Your portraits
You may use the portraits you make for personal purposes such as cards, prints, gifts and social posts. AI results can contain mistakes and may not look exactly like the people in your photo; check a portrait before you print or share it.
5. Credits, plans and packs
- One credit makes one portrait. Every portrait downloads at full size, with no watermark.
- New accounts may receive free credits. Credits have no cash value and cannot be transferred or exchanged.
- Credit packs are one-time purchases; their credits do not expire while your account is open.
- Plans (Basic, Plus and Pro) are billed monthly or yearly and renew automatically until you cancel. Plan credits are added each month and are valid until the end of your billing period (on a yearly plan, until the yearly renewal). You can cancel at any time from Billing in your account; your plan stays active until the end of the period you paid for.
- Prices are in US dollars and shown before you pay; sales tax or VAT may be added at checkout depending on where you live. If we change a plan's price, the new price applies from your next renewal after we tell you.
- Plans can't be switched mid-period yet. To move to another plan, cancel the current one and choose the new plan after your paid period ends. Credit packs can be bought at any time.
- If a generation fails, its credit is returned automatically. Other refunds follow our Refund Policy.
6. Service availability
We work to keep FestiveLooks available, but we can't promise it will always be uninterrupted or error-free. We may change, add or remove looks and features. Holidays and tools marked "Coming soon" are not guaranteed to launch on a given date.
7. Disclaimers and liability
FestiveLooks is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be waived.
8. Closing your account
You can delete your account at any time from Settings. We may suspend or close accounts that break these terms. Unused credits are lost when an account is closed, except where a refund applies under our Refund Policy.
9. Changes
We may update these terms. If a change matters, we will update the date above and, for significant changes, let signed-in users know before it applies. Continuing to use FestiveLooks after that means you accept the new terms.
10. Contact
For questions about these terms, contact support@festivelooks.com.